All Systems Operational
Carbonite Endpoint Operational
Carbonite Endpoint Red-APAC Vault Operational
Carbonite Endpoint Red-CA Vault Operational
Carbonite Endpoint Red-EMEA Vault Operational
Carbonite Endpoint Red-FR Vault Operational
Carbonite Endpoint Red-US Vault Operational
Carbonite Endpoint Red-US2 Vault Operational
Carbonite Endpoint Blue Vault Operational
Carbonite Endpoint Protect Vault Operational
Carbonite Endpoint Red-AU Vault Operational
Carbonite Endpoint Red-UK Vault Operational
Carbonite Endpoint Red-IN Vault Operational
Carbonite Backup for Microsoft 365 Operational
Carbonite Backup for Microsoft 365 East US 2 (Virginia) Operational
Carbonite Backup for Microsoft 365 France Central (Paris) Operational
Carbonite Backup for Microsoft 365 Canada Central (Toronto) Operational
Carbonite Backup for Microsoft 365 UK South (London) Operational
Carbonite Backup for Microsoft 365 Australia East (New South Wales) Operational
Carbonite Backup for Microsoft 365 India Operational
Carbonite Server Backup Operational
Carbonite Server Backup US West Operational
Carbonite Server Backup US East Operational
Carbonite Server Backup Canada Operational
Carbonite Server Backup UK Operational
Carbonite Server Backup EU Operational
Carbonite Recover Operational
Carbonite Replication - North America Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Operations will be performing scheduled maintenance to the Cloud Vaulting Infrastructure.

Date: Tuesday, October 26th, 2021
When: 06:00 EDT - 12:00 EDT
Region: EU & UK

Cloud backups, restores, and replication will be unavailable during this scheduled maintenance window.
Posted on Oct 19, 16:57 EDT
Cloud Operations will be performing scheduled maintenance to the Cloud Vaulting Infrastructure.

Date: Tuesday, October 26th, 2021
When: 10:00 EDT - 16:00 EDT
Region: Canada

Cloud backups, restores, and replication will be unavailable during this scheduled maintenance window.
Posted on Oct 19, 17:00 EDT
Cloud Operations will be performing scheduled maintenance to the Cloud Vaulting Infrastructure.

Date: Wednesday, October 27th, 2021
When: 08:00 EDT - 18:00 EDT
Region: US East

Cloud backups, restores, and replication will be unavailable during this scheduled maintenance window.
Posted on Oct 19, 17:02 EDT
Cloud Operations will be performing scheduled maintenance to the Cloud Vaulting Infrastructure.

Date: Thursday, October 28th, 2021
When: 07:00 EDT - 18:00 EDT
Region: US West

Cloud backups, restores, and replication will be unavailable during this scheduled maintenance window.
Posted on Oct 19, 17:03 EDT
Past Incidents
Oct 22, 2021

No incidents reported today.

Oct 21, 2021

No incidents reported.

Oct 20, 2021
Resolved - This incident has been resolved.
Oct 20, 11:50 EDT
Update - We are continuing to investigate this issue.
Oct 20, 11:50 EDT
Investigating - The Backup for M365 service is currently experiencing degraded performance.  Our team is investigating and working on a speedy resolution.
Oct 19, 14:46 EDT
Oct 19, 2021
Oct 18, 2021
Resolved - The external DNS issue for BKR-VLT-007 has been resolved.
Oct 18, 16:20 EDT
Update - We have identified an issue with the external DNS to the vault. Our teams are quickly working to resolve it.
Oct 18, 14:02 EDT
Investigating - We are currently experiencing a service outage which may impact all of your Server Backup services, such as backups, restores, and replication on BRK-VLT-007.

The incident is currently under investigation.
Oct 18, 09:40 EDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 EDT
Scheduled - [Service] is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:46 EDT
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:01 EDT
Scheduled - The Carbonite Endpoint Blue vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:45 EDT
Completed - The scheduled maintenance has been completed.
Oct 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:01 EDT
Scheduled - The Carbonite Endpoint Red-US2 vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:44 EDT
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 14:00 EDT
Scheduled - The Carbonite Endpoint Red-Protect vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:42 EDT
Completed - The scheduled maintenance has been completed.
Oct 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 14:00 EDT
Scheduled - The Carbonite Endpoint Red-APAC vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:40 EDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Completed - The scheduled maintenance has been completed.
Oct 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:01 EDT
Scheduled - The Carbonite Endpoint Red-EMEA vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:39 EDT
Completed - The scheduled maintenance has been completed.
Oct 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:01 EDT
Scheduled - The Carbonite Endpoint Red-UK vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Sep 29, 10:38 EDT