All Systems Operational
Carbonite Endpoint Operational
Carbonite Endpoint Red-APAC Vault Operational
Carbonite Endpoint Red-CA Vault Operational
Carbonite Endpoint Red-EMEA Vault Operational
Carbonite Endpoint Red-FR Vault Operational
Carbonite Endpoint Red-US Vault Operational
Carbonite Endpoint Red-US2 Vault Operational
Carbonite Endpoint Blue Vault Operational
Carbonite Endpoint Protect Vault Operational
Carbonite Endpoint Red-AU Vault Operational
Carbonite Endpoint Red-UK Vault Operational
Carbonite Backup for Microsoft 365 Operational
Carbonite Backup for Microsoft 365 East US 2 (Virginia) Operational
Carbonite Backup for Microsoft 365 France Central (Paris) Operational
Carbonite Backup for Microsoft 365 Canada Central (Toronto) Operational
Carbonite Backup for Microsoft 365 UK South (London) Operational
Carbonite Backup for Microsoft 365 Australia East (New South Wales) Operational
Carbonite Server Backup Operational
Carbonite Server Backup US West Operational
Carbonite Server Backup US East Operational
Carbonite Server Backup Canada Operational
Carbonite Server Backup UK Operational
Carbonite Recover Operational
Carbonite Replication - North America Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Posted on Mar 29, 21:54 EDT
Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Posted on Mar 29, 21:55 EDT
Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Posted on Mar 29, 21:55 EDT
Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Posted on Mar 29, 21:56 EDT
Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Posted on Mar 29, 21:56 EDT
The Carbonite Endpoint Red-US vault is scheduled to be offline for an upgrade

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Posted on Mar 19, 14:51 EDT
Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 11:00 EDT
Scheduled - Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Mar 29, 21:53 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 EDT
Scheduled - The Carbonite Endpoint Red-EMEA vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Mar 19, 14:51 EDT
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:00 EDT
Scheduled - The Carbonite Endpoint Blue vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Mar 19, 14:49 EDT
Completed - The scheduled maintenance has been completed.
Apr 14, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 11:00 EDT
Scheduled - Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Mar 29, 21:52 EDT
Apr 13, 2021
Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 EDT
Scheduled - The Carbonite Endpoint Red-US2 vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Mar 19, 14:48 EDT
Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 11:00 EDT
Scheduled - Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Mar 29, 21:52 EDT
Apr 12, 2021
Completed - The scheduled maintenance has been completed.
Apr 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:00 EDT
Scheduled - Cloud Operations will be performing scheduled maintenance to upgrade the Vault infrastructure.

Date: April 12th to the 15th, April 19th to the 22nd, and April 26th
When: 11:00 EST - 17:00 EST
Region: US West

For a given vault - cloud backups, restores, and replication will be un-available for a period of 2-3 hours at some point during the maintenance window referenced above.
Mar 29, 21:50 EDT
Completed - The scheduled maintenance has been completed.
Apr 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 EDT
Scheduled - During this window, you may not be able to login or use the Backup for Microsoft 365 product. Backups will continue normally during this window, and no data will be reclaimed, deleted, or otherwise impacted.
Apr 5, 13:57 EDT
Apr 11, 2021
Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 14:00 EDT
Scheduled - The Carbonite Endpoint Red-FR vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Mar 19, 14:47 EDT
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 17:00 EDT
Scheduled - The Carbonite Endpoint Red-CA vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Mar 19, 14:45 EDT
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 17:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:01 EDT
Scheduled - The Carbonite Endpoint Red-APAC vault is scheduled to be offline for an upgrade.

Your dashboard will be inaccessible at this time and your endpoints will hold any file changes in a local cache which will be uploaded to the vault when the service has been restored.
Mar 19, 14:42 EDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - Azure is operational again.
Apr 2, 09:09 EDT
Update - We are continuing to investigate this issue.
Apr 1, 19:22 EDT
Investigating - We are currently investigating this issue.
Apr 1, 19:16 EDT